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Shipping & Returns Policy

UK Insured Shipping:

We offer two insured delivery options for UK destinations:

1 to 3 day recorded and signed for on arrival £3.99.

Next day tracked and signed for on arrival £6.99.

All delivery times are excluding our processing window of 24 to 72 business hours. Once the order has been processed and received by the courier, you’ll receive a shipment email will all the tracing details.

International Insured Shipping:

7 to 20 days tracked and signed for on arrival £9.99.

Depending on your destination, most deliveries arrive within 7 to 20 days of dispatch, however the courier does require up to 30 days in some instances. All delivery times are excluding our processing window of 24 to 72 business hours. Once the order has been processed and received by the courier, you’ll receive a shipment email will all the tracing details.

Exchange Policy:

If you wish to make an exchange for any items you’ve received from us we’d be happy to help. Please do get in touch via email within 14 days of receiving your order to confirm the exchange before sending the items back. Once we confirm we have the items you wish to exchange, please return the items with your order number inside the return for our reference. Any difference in price will either be refunded, or quoted and charged to you with your consent. This will also include an additional shipping charge.

All products you wish to exchange must be sealed and unopened in their original packaging. They must also be sent by recorded delivery for insurance purposes. We cannot be held responsible for any losses if the delivery is not recorded upon return to us. Once we receive the items back, we’ll contact you to confirm we’ve received them. We’ll then process the exchange within 1-3 business days.

Main Points:

  • Valid within 14 days of arrival.
  • Contact us first to discuss exchange.
  • Return via recored delivery.
  • Supply the order number with the return.

 

Returns Policy:

If you wish to make a return to us for any reason, you can do so within 14 days of the delivery being accepted by you. Before returning any orders back to us, please do contact us via email, or use our contact form to confirm the return first. Once confirmed, please send the items back and also supply the order number in the return for our reference.

All products you wish to return must be sealed and unopened in their original packaging. They must also be sent by recorded delivery for insurance purposes. We cannot be held responsible for any losses if the delivery is not recorded upon return to us. Once we receive the items back, we’ll contact you to confirm we’ve received them. We’ll then process the refund within 1-3 business days. Unfortunately we’re unable to refund any original shipping charges.

Main Points:

  • Valid within 14 days of arrival 
  • Contact us first to notify us of a return.
  • Return via recored delivery.
  • Supply the order number with the return.

 

Damaged or Faulty Items:

We take great care in making sure your order arrives in great condition, however in the unfortunate even that any items have been damaged during transit. Please contact us within 48 hours of receiving the goods and well make it right. Please send us a clear image of the damaged products, and quote the order number. Once assessed, we can either replace the order free of charge, or refund you in full. You may be required to send us the products, however we will cover any additional cost of your behalf, and the requirement to return to us will be assessed on a case by case basis.

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You Need To Be 18+ To Enter

This web page is only for those aged 18 years old and above and displays cannabis seeds related content.

Terp Treez Co cannot be held responsible for the actions of any persons who purchase cannabis seeds. We provide our cannabis seeds on the condition that they will not be used by anybody for germination, or any other conflict with applicable local laws. Regulation in respect of cannabis seeds are different in each country and jurisdiction. Therefore we recommend you check all regulation to which you are subject to in you destination. It is your responsibility to check with your local laws. As a Terp Treez Co customer, you are prohibited from distributing our seeds to countries where possession and the sale of cannabis seeds is illegal. All information stated on our website is for educational and informative purposes only.All seeds are sold for collectable and souvenir purposes only, all in conjunction with the laws and regulations from where we operate. The germination and cultivation of cannabis is illegal.

By clicking enter you understand and agree to the information listed above, and agree you reside in a destination where it is legal to order and/or view information about cannabis.